Frequently Asked Questions (FAQ)

What is the typical shipping times?
We ship every day and do our best to get them to you as quickly as possible but then we are at the mercy of 3rd party shippers to do the rest. Most of our orders do go out internationally.
Within Australia, less then a week, sometimes a little longer to rural areas and WA.
USA and Canada, allow 10 days.
United Kingdom, allow 12 days.

What if our parcel is not delivered?
If your delivery gets lost, we will replace it at no cost to you.

How can we contact you?
We prefer email via the contact us form. We prefer that as this leaves a paper trail and we have a better record of the issue and what has been said. Similarly, we prefer orders to be done via the website rather than over the phone so we have the paper trail.

Can you send us an invoice?
Yes we can and that will contain different payment options to what is available on the website. Just message us with the details.

Who is your online payment processor?
With use Stripe as our payment processor. You can read more about Stripe on Wikipedia. For information on their security processes, see this on their website.

What currency can you accept payments in?
We can accept a number of different currencies, depending on what country you are in. The default currency is US dollars.